Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 3 business day. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Shipping Area
We currently ship within the United States only.
Shipping Rates and Free Shipping
Shipping charges are calculated and displayed at checkout.
Orders of $200 or more qualify for free standard shipping within the United States, after discounts and before applicable taxes.
Estimated Delivery Time
Standard delivery typically takes 3–10 business days after the order has been processed.
Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, incorrect addresses, or other circumstances outside our control.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping address. We will make reasonable efforts to update the address before the order ships, but changes cannot be guaranteed after an order has been processed or transferred to the shipping carrier.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for any additional shipping charges required to resend the order.
Lost, Missing, or Damaged Packages
Please inspect your package after delivery.
If your order arrives damaged, contact us within 7 calendar days of delivery and include:
- Your order number
- Photographs of the damaged item
- Photographs of the shipping box and packaging
- A brief description of the issue
If your tracking information shows that the package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the shipping carrier.
If the package still cannot be located, contact us so we can review the shipment and, when appropriate, assist with a carrier claim. Replacement or refund eligibility may depend on the carrier’s investigation and available shipping insurance.
For packages that have not arrived, please contact us after the estimated delivery period has passed. We will review the tracking information and assist you with the next steps.
Carrier Delays
Wellness REsource is not responsible for delays caused by shipping carriers, weather conditions, holidays, service interruptions, or other circumstances outside our reasonable control. However, we will make reasonable efforts to help customers obtain available tracking or claim information.
Contact Us
For shipping-related questions, contact us at:
Email: ur.wellnessresource@gmail.com
Phone: (888) 486-1832
